Before Implementation (Challenges)
Invoice issuance relied on dispatched staff attendance data, leaving very tight scheduling between cut-off and billing dates
Discrepancies between staff self-reports and client attendance reports created heavy reconciliation workload
Sales staff at headquarters were overwhelmed with checks, leaving little time for staff support
After Implementation (Results)
Introduced a system to automatically reconcile staff attendance data with client reports
Built a framework for calculating invoice amounts accurately and quickly
Headquarters staff's administrative burden was significantly reduced, enabling them to focus on staff care
As a result, staff turnover rate dropped dramatically
